Service Advisor in West Yorkshire

17815
West Yorkshire
£30000
19 Days ago
Richard Hudson
07740 280244

I am looking for a Customer Service Advisor, or you may like to say a Customer Experience Executive, for a fantastic customer focused main dealer in the West Yorkshire area.

The customer focused individual I am looking for will have a passion for all things automotive and have a great understanding of modern vehicle technology / communications and general multimedia functionality.

The role will be to look after customers covering a fantastic brand making sure that they get the one-to-one individual service they deserve. 

You will need to be able to use you own skills, experience, and judgments to make your own decisions on how to look after your clientele in order to ensure that the customer service experience they receive is class leading, which in turn will be monitored and rewarded via the CSI scores.

You will be taking calls, making bookings, arranging service and repairs, and ensuring that your customers have a seamless visit to the dealership.

It is a basic 42.5hrs week with flexible shifts, and only 1 in 3 Saturdays

In return for your skills there is a package available with a basic circa £240000 and an OTE Circa £30000 for the right individual, please don’t think this is a given, but if you have the skills, the passion and are prepared to deliver on what you believe is exceptional customer service then it is very realistic!


Roles like this don’t come up often so please don’t delay in getting in touch.

 
Best regards  

Posted 19 Days ago
by Richard Hudson (REF: 17815)