Customer Retention Consultant in Greater Manchester
Overall spec of job role is to drive incremental business from sales of customer retention products and provide administration regarding Finance & Insurance and monthly audits.
Service plans – quote every retail opportunity and drive sales. 50% conversion minimum standard for sales vs quotes.
Connected Car – Via introduction at point of sale, help customer set up My Peugeot ‘app’ which makes connecting car on handover easier. Minimum standard - 60% + of eligible customers to have ‘app’
Renewal activity – run daily VCOM report for service diary and prospect eligible customers for renewal. Also lock down and call all early settlement requests and manage ‘E Masters’ administration.
Prospecting – where time permits, look to prospect OBO opportunities to create appointments for the sales team.
Responsible for all finance document signing both in Centre and remotely. Also for set up of Insurance Car Care products.
Internal monthly Ingeni audit submitted to Head Office in good time. Also manage any corrections required.
Manage external Ingeni audit and ensure correct standards are met. Implement process changes where required.
Assist as an overflow for car sales as and when demand dictates.
Upload customer collection photos from sales team Watsapp group to Social Media channels.
Posted 22 Days ago
by Paul Walsh (REF: 16926)